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Booking Terms

Booking Terms

  • Introduction

These terms apply to all bookings you place with us. You accept them for yourself and on behalf of all Guests, whether you are booking as a Guest or on behalf of others.

  • Definitions

In these terms, the following definitions apply:

“Additional Charges” means charges made under clause 13;

“Apartment” means the particular apartment in the Building that is provided (or to be provided) for your accommodation and/or the accommodation of the Guests;

“Booker” means the person who books the relevant accommodation;

“Building” means the property known as 2 Tavistock Place, London WC1H 9RA;

“Guest” means each person who stays, or is intended to stay, in the Apartment;

“offline” means a booking or enquiry made with us, via telephone, live chat or email;

“online” means a booking or enquiry made with us via [website address];

“visitor” means anyone who stays in the Apartment at your invitation or with your permission or at the invitation or permission of one of the Guests;

“we” and “our” means Tavistock Place Apartments, which is the trading name of Simon Firth; and

“you” and “your” means the Booker and each Guest.

  • Your booking
    • Any booking made offline will come into existence only when and confirmation of the booking has been sent by us. Upon this occurring, you enter into a contract with us incorporating these terms.
    • We reserve the right to refuse any booking at any time.
    • The names of all Guests and their contact telephone numbers must be provided at the time of booking.
    • All Guests must provide a valid photo ID, such as a passport or driving licence, at or before check-in.
    • Please notify us of any inaccuracies in your booking confirmation as soon as possible. We cannot accept any liability if we are not notified of any inaccuracy. If there is an error in the confirmation, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of its issue or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
  • Payment
    • Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us before the required time, we may suspend or cancel any booking made. If we do so, you will remain liable for the payment of the agreed price for the Apartment and any other sums due.
    • Payment should be made in pounds sterling by bank transfer. Details of the account to which payments should be made will be provided on request.
    • A security deposit to cover any Additional Charges may be taken. You will be advised whether this is payable.
    • Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the Apartments to cover any Additional Charges. If there are any Additional Charges, they will be deducted from any security deposit held or charged to the debit/credit card supplied. Any balance on the security deposit will be refunded. A statement of the Additional Charges will be provided to you. If payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the Booker and/or any Guest direct for any Additional Charges.
    • Interest will be payable at 4% above the Bank of England base rate on any payments that are not made when due. Such interest will be payable on demand or, in the absence of a demand, on the last day of each calendar month and, if not paid when due, will be added to the overdue sum and itself bear interest accordingly.
  • Prices
    • We reserve the right to change any rates from time to time without notice. However, once a booking has been confirmed, we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes. VAT is charged at the rate in force at the time of booking.
  • Changes by the Booker or the Guests
    • All requests for changes, extensions and cancellations must be made in writing and will not otherwise be valid.
    • Extensions are subject to availability and may involve a change of rate. Where notice to extend a stay has been given by you and accepted by us, payment must be made immediately. We will provide account details on request. If such payment is not made, we may charge the amount due to the credit/debit card used to make the original booking. If payment is not made when due, and we are unable to charge the relevant amount to that credit/debit card, we may cancel the extension. You will, however, remain liable for the payment of the agreed price for the extension.
    • If you depart early or reduce the number of nights in your stay, you will not be entitled to a refund and any unpaid charges will remain due. The relevant Apartment may be re-let without notice to you.
    • If you fail to arrive on the first day of your stay without informing us in advance, we will treat this as a cancellation and may re-let the apartment without notice to you. You will not be entitled to a refund and any unpaid charges will remain due.
    • Transaction fees are not refundable in the event of a cancellation.
  • Changes by us
    • We cannot guarantee an exact Apartment number prior to arrival and we reserve the right to change the Apartment allocated to you to one of a similar or better type and standard for the same period. If we do so, the rate applicable to your booking will remain the same, even if the new Apartment is of a better type and standard.
    • If, due to an event beyond our control, we are unable to provide accommodation in the Apartment you have booked for all or part of your stay and no other Apartment of a similar or better type and standard is available, we may cancel your booking (or, if your stay has already started, the remainder or your booking). If we do so, we will refund any amount you have paid for the period in question or, if your stay has already started, a pro rata portion of it. Events beyond our control include but are not limited to acts of God, riot, civil disturbance, terrorism, the act of any government or authority (including the refusal or revocation of any licence or consent), fire, flood, lightning, explosion, epidemic, interruption or failure of a utility service (including electricity, gas, water or telecommunications) and breakdown of any equipment or appliances.
  • Insurance
    • We are not responsible for the theft and/or damage of your personal belongings. You should therefore ensure that you have insurance in place to protect you against this.
  • Website
    • The content of our website (and any other promotional materials) may be amended at any time without notice. We do not warrant that such content accurately or completely describes any of the apartments we offer. Our website may link to other websites and we are not responsible for the data policies, content or security of these other websites.
    • Our website and other promotional materials provides only a general representation of the accommodation shown. Actual apartment sizes, floor plans, design, fixtures, furnishings and fittings may vary. And may change from time to time
  • Your accommodation
    • Unless otherwise agreed, the earliest arrival time is 3.30 pm on the first day of your stay. On the last day of your stay, unless otherwise agreed, you must vacate the Apartment and return all the keys by 11.30 am. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked in advance. If you have not vacated the Apartment and returned all the keys by 12 noon on the last day of your stay or, if we have agreed a late departure with you, within 30 minutes after the late departure time, without prejudice to clause 10.3, you may be charged for an additional day of accommodation (assessed by reference to our standard daily flexible rate for the Apartment).
    • Key collection details will be provided to you (via the Booker where applicable) prior to arrival. You will be given a code to enter the Building and details of safe containing your keys. You must have this information with you on arrival.
    • If any Guest fails to vacate the Apartment at the end of the period of the booking, you will be charged the appropriate accommodation charges for the continued period of occupation (assessed by reference to our standard daily flexible rate for the Apartment). You will also be required to indemnify us for any additional losses or costs we incur as a result of that failure.
    • The maximum number of Guests permitted is determined by the number of beds in the Apartment. If the maximum number is exceeded, we may refuse access to the Apartment and/or reserve the right to charge for additional Apartment(s).
    • No one other than the Guests has the right to use the Apartment.
    • The Apartment is to be occupied as temporary or holiday accommodation for the Guests. It is not for use as the principal, additional home or residence of any Guest. Accordingly, you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. These terms therefore constitute an excluded agreement under Section 3A(7)(a) of the Protection from Eviction Act 1977
  • Facilities and services
    • The Apartment will be cleaned once per week. Weekly housekeeping includes linen/towel change and general cleaning.
    • We may occasionally need access to your apartment to carry out essential maintenance. We will normally give you 24 hours notice but in the case of an emergency we will need immediate access.
    • Where a telephone is provided in the Apartment, you are responsible for all call charges incurred during your stay.
    • Information about internet access will be provided on arrival. Access is subject to our acceptable use policy. At peak times, the bandwidth available for connection to the internet may be under pressure due to the number of people connecting to the internet, both internally and externally.
    • Guests must not interfere, move or disconnect any equipment relating to the provision of the internet access and must not use the connection for any unlawful purpose (including file sharing).
    • We reserve the right to disconnect an internet connection at any time without notice if, in our opinion, any Guest in the Apartment breaches any of these terms (including exceeding the download limit).
    • Guests will be provided with a set of keys to access the Apartment. It is your responsibility to ensure that you are in possession of these at all times and that they are returned at the end of your stay. An Additional Charge will be made for replacements, or if we are required to provide access due to lost or forgotten keys.
    • We will make every effort to ensure that guests enjoy a peaceful stay. However, we cannot guarantee or be held responsible for any failure or interruption of services to tor within the Apartment or the Building, including electricity, heating, water, telephone, broadband/ internet and other communications or any disruption or noise resulting from works being carried out in another part of the Building or elsewhere. Where we are made aware of such a failure or interruption we will endeavour to rectify it within a reasonable period of time.
  • Guest responsibility
    • Guests must comply with any regulations for the use of the Apartment. These are available on arrival, usually in the Guest Information Folder in the Apartment. If any Guest breaches any of these terms or the regulations in a material respect, we reserve the right to ask the Guest, together with any other Guests, to vacate the Apartment immediately, and to cancel the remainder of the booking, without refund.
    • Smoking is not permitted in the Apartment or within the Building. This includes the use of electronic cigarettes. However, smoking is allowed on any terrace or balcony.
    • Pets are only allowed in the Apartment (or within the Building) if this is agreed at time of booking. An Additional Charge applies.
    • Guests must behave in a responsible manner, respect the Apartment and the other occupants of the Building and keep noise to a minimum between the hours of 10 pm and 7 am. This includes causing any sort of nuisance or disruption to such other occupants or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the Apartment for any illegal purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint.
    • For each booking, there must be at least one person aged 18 or over staying at the Apartment. Proof of identification and date of birth may be requested on arrival and, if not presented on request, we reserve the right to cancel the booking without refund.
    • Guests are responsible for their visitors. Non-residents are not allowed to access the Apartment after 11 pm. We operate a strict no party policy. If a party is held without permission, we reserve the right to cancel the remainder of the booking without refund.
    • Guests are required to keep the Apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the Apartment will be charged in full. If these are discovered after departure, we will notify you or the Booker within 7 days of departure.
    • The Apartment should be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for any extra cleaning or specialist cleaning that is necessary to return the Apartment to a fit state for occupation. Additional Charges may include compensation for loss of revenue in addition to cleaning and repairs.
    • All your possessions should be removed from the Apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date but if they are not claimed by then, we may dispose of them. 
    • Where facilities are available, storage of luggage may be provided at the owner’s risk at an Additional Charge.
      • Additional Charges
    • An Additional Charge may be made for the following:
      • breakages, loss or damage to the Apartment or any of its contents;
      • charges for extra cleaning or specialist treatment where more than routine cleaning is required or smoking has occurred: £200
      • inventory and condition reports: £50;
      • meet and greet or other attendance outside of working hours Mon to Fri (9am - 6pm): £50;
      • lost keys: £50;
      • call-out charge for locked out Guests: £50;
      • storage of luggage: £30 per day or part of a day (up to two items);
      • telephone call charges; and
      • cot: £10 per night (subject to availability).
    • Other services, such as dry cleaning, laundry and extra cleaning may be available on request, for an Additional Charge.
    • VAT and local taxes are payable on all Additional Charges. Where the level of the Additional Charges is not specified in these terms, we will charge you the actual cost together with any administration costs (determined at a reasonable rate). Prices for Additional Charges may change at any time.
  • Liability
    • All warranties, conditions and other terms implied by law are, to the fullest extent permitted by law, excluded from any contract with us. However, nothing in these terms will affect your statutory rights if you are a consumer or will limit or exclude our liability for (a) death or personal injury resulting from negligence or (b) fraud or fraudulent misrepresentation by us.
    • Subject to clause 14.1, to the extent permitted by law, our liability (whether for one event or series of connected events) will be limited to the aggregate cost of your reservation, as set out in the confirmation we issue.
    • Subject to clause 14.1, to the extent permitted by law, neither we nor any of our employees, representatives or affiliates will be liable for any punitive, special, indirect or consequential loss or damages, loss of profit, loss of revenue, loss of enjoyment, loss of contract or loss of or damage to goodwill or reputation, or for any inaccuracy or misdescription on our website or other promotional materials.
    • This clause 14 applies regardless whether the liability due to a breach of contract, negligence, wilful misconduct, breach of statutory duty or otherwise and regardless of whether it is attributable to an act or omission (including any cancellation, in whole or in part, overbooking, strike, force majeure or any other event beyond our control).
    • If you are booking, as, or on behalf of a company, that company shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your company’s breach of contract or negligence.
  • Privacy

All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our Website Terms and Conditions, is incorporated into these terms. Our Privacy Policy can be found on our website.

  • General

These terms are governed by English law and each party submits to the exclusive jurisdiction of the English courts in relation to any claim, dispute or difference concerning them and any non-contractual obligations arising from them.

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